If your website has been suspended for non-payment, you should be aware of the following:
If we registered your domain name, it will lapse soon after your site is suspended. This means that anyone who wants the domain can claim it after it's been dormant for 30 days. So if your domain name is important to you, you need to either request that we transfer it to your own Godaddy account, or you'll have to wait till it goes back into circulation and attempt to re-register it at that time. Once a domain has gone inactive, we have a very small window of time to request that it be transferred to another account.
If we handle your email, that service will also be discontinued shortly after your site is suspended. Sorry, but we don't provide email for non-website customers.
If you later change your mind and decide that you do want to keep your site after it's been suspended, you have two options: you can either start from scratch, which will require a setup fee and one year's subscription to be paid before we turn the site on, or if it's been less than ninety days, we'll check to see if we can recover your site from our backup tapes. If we can, there will be a $49 re-instatement charge. It's up to you which approach we take, although we cannot guarantee that your site can be recovered if it's been suspended for more than two weeks.
If you have any questions, please don't hesitate to call me at 214.893.3446 or email me using the "Contact Me" button on the left.